IT Support

As the number of organizations looking to concentrate on their core competencies increases, many of the world’s leading companies are opting to work with partners to deliver comprehensive, yet seamless managed IT Solutions and Services.

Market conditions are causing these partners to look for more creativity and flexibility from their IT suppliers, to ensure that all services taken are delivering business value and are both technically and commercially complementary.

Responding to your Needs

Managed IT services need to provide the right resolution, delivering the right technical support when and where needed, that can be easily integrated into their own operational processes. This approach allows the customer to flex and respond to their delivery demands, without the need to carry a large, in-house IT support team and maintain a profitable and competitive support IT services operation in this challenging market.

Ambrosys range of Smart IT support Services includes:

  • Level 1 to 3 Technical Support Service Desk
  • 24 x 365 call handling and technical escalation, to resolver group Managed Centres of Excellence
  • Provision of SLA-based field engineering support on demand
  • Flexible voucher-based services
  • Enabling an agile overflow facility during peak periods
  • Remote infrastructure proactive monitoring and alert management
  • 24 x 7 network operating centre
  • Remote IT infrastructure management and performance reporting.
  • Fully inclusive Maintenance Support Programmes
  • Engineer to Site + Parts + vendor software support
  • 24 x 365 x 4 Hour SLA agreements nationwide
  • Multiple manufacturers support on a single support agreement
  • All major vendors included, including Legacy and EOL Hardware
  • Single point of support ownership for all maintenance requests
  • Up down device status Monitoring
  • Proactive incident management

AMBROSYS supports a large range of customers across its IT support portfolio, with both pre-committed and ad-hoc engagement models, providing flexible access to its technical and field engineering IT support

How better Ambrosys with others
  • Shared Services Model
  • Enterprise class management tools
  • Transparent pricing models
  • Early benefit realization approach
  • Cross skilled resources
  • Rapid Deployment of resources
  • Rich expertise and process knowledge.